Seller offers a 30-day return policy on most products sold. Manufacturer restrictions apply to certain merchandise, as updated from time to time. Customer may obtain additional details and any applicable updates from the dedicated Seller account manager by contacting PNY Return Support, which may be reached by e-mailing Ostatus@pny.com
Requesting Return Authorizations
Return Authorization Numbers (“RMA”) may be obtained by contacting the Corporate RMA Department via e-mail Ostatus@pny.com. RMA Numbers ensure that returned products will be properly credited to the Customer’s account. Products returned without authorization numbers will be returned to the sender, at sender’s expense. Please be prepared to provide related part number and invoice information when requesting return authorizations.
PNY will promptly provide RMA # for incorrect parts, see item 1. You must provide a copy of your original purchase order. Product must be returned with original packaging and labeling to help our investigation and processing. Your account will be credited when product returns are received and verified by our Returns Department.
If you receive product that does not meet the Manufacturer’s specifications, please contact PNY and provide as much detail as possible about the nature of the problem. You will be requested to complete a Failure Analysis Form that provides detailed information regarding the failure. Your PNY Technical Support team is available to help in this process.
If the manufacturer confirms the problem, they will authorize the return of affected product and PNY will provide replacement product or credit. PNY will also require the manufacturer to provide appropriate Corrective Actions to prevent further component failures.
If the manufacturer determines that the failure exhibits meet the manufacturers' specifications, PNY will notify you of their findings.
If you receive damaged product with visible damage to external shipping containers, please report the damage to the carrier at the time of receipt. Please contact the PNY Technical Support team with details of the damage.
Return Requests due to Customer Errors or Customer Convenience
PNY will consider return requests, at our sole discretion and without obligation, due to Customer Error or Customer Convenience subject to the following restrictions:
- Product must not have been purchased with an NCNR agreement (Non-Cancelable, Non-Returnable) or be classified as CSP (Customer Specific Product).
- Product must be undamaged and be in the Original Manufacturers sealed Packaging or PNY sealed packaging to ensure that there has been no possibility of physical damage, Electrostatic Discharge Damage (ESD) or exposure to moisture (especially important on Dry Packed SMT products). PNY product labeling must be in place so that we have clear traceability to our original shipment. PNY must be able to restock and resell this product with absolute confidence.
- Customer Convenience and Customer Error Returns shall be subject to restocking charges of (5%).
- All Customer Error or Customer Convenience Returns will be carefully inspected prior to restocking. Any product that is not suitable for restocking will be returned to the Customer, at Customer’s expense, without credit.
For further information or questions on specific product return requests please contact the Corporate RMA Department via e-mail: Ostatus@pny.com